Terms and Conditions

We have produced a set of guidelines to help us improve the level of service to all our students at Farnham Music and Drama. Please read these guidelines carefully to avoid any future misunderstandings.

FEES

After the initial trial lesson, payment must be made by BACS, cheque or standing order.  Payments are based on a term of 10 weeks. Failure to pay will automatically cancel any further tuition at the centre. It is our policy to take legal action to retrieve fees in arrears. Any wilful evasion of payment will be subject to legal proceedings and may incur legal fees.

WITHDRAWAL

A pupil can withdraw from lessons by giving notice by the fifth week of the current session.  Termination of the lessons will then begin at the beginning of the next session. Written notice must be given, verbal notification CANNOT be accepted.

CANCELLATION

The centre cannot credit lessons cancelled by pupils: this applies to group and individual lessons. Occasionally, teachers may have to cancel a lesson. In this instance, a full refund will be given. Occasionally lessons maybe covered by another teacher. This does not affect the quality or direction of lessons. Occasionally a teacher may need to reschedule a lesson to a mutually convenient time.

BEHAVIOUR

Unacceptable and disruptive behaviour will be subject to a referral process and if problems persist, the student may be asked to leave.

RECRUITMENT

All applications for lessons are responded to, and every effort is made to provide immediate tuition. However, where this may not be possible, names are added to our waiting list until a class or space becomes available. All pupils are invited to attend a free taster lesson before enrolling for any of the group lessons.

RESPONSIBILITY

Farnham Music and Drama acknowledges its responsibility for the supervision of pupils during lessons and that the parent is responsible at all other times.
In classes where the parent or carer is also present, it is their responsibility to ensure the safety of their child.

TERMS AND CONDITIONS

Parents and pupils are subject to all terms and conditions that have been laid down by Farnham Music and Drama. Farnham Music and Drama reserves the right to amend the terms and conditions where appropriate.

The Personal Data we hold will be "processed" (as such terms are defined in the Data Protection Act 1998) by Farnham Music and Drama for the purposes of administration, research, and the provision of teaching services.  Farnham Music and Drama will not disclose this information to third parties for marketing purposes.
By signing our enrolment form you are deemed to consent to the use of such Personal Information for the above purposes. From time to time Farnham Music and Drama may publish photographs of students taken during workshops for purposes of advertising or promotion of the school. Photographs may also appear in the press to celebrate achievement or to accompany an article relating to school events. It is the parent's responsibility to inform Farnham Music and Drama if they do not want any photographs of their child published.

If you intend to cancel your booking please email us, telephone or write to us using the address shown below:

Farnham Music and Drama
78Tilford Road
Farnham
Surrey
GU9 8DW

01252 727617

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